Shipping policy

Shipping Policy

Thank you for shopping with Shopcreandousa. We are committed to processing and shipping your order as quickly and carefully as possible.

Order Processing

Orders are processed during regular business days, Monday through Friday, excluding holidays.

Personalized or custom-made products may require additional preparation time because they are created specifically for each customer.

Once your order has shipped, you will receive a shipping confirmation and tracking information when available.

Shipping Rates

For eligible products fulfilled directly by Shopcreandousa, standard shipping within the United States is currently $6.99.

Some products are fulfilled and shipped directly by our trusted third-party suppliers. Shipping rates for these products may vary depending on the product, supplier, destination, and order size. The applicable shipping cost will be displayed at checkout before payment.

Estimated Delivery

For products fulfilled directly by Shopcreandousa, standard transit time is generally 3–5 business days after the order has been processed.

Personalized products may require additional production time before shipping.

Products fulfilled by third-party suppliers may have different processing and delivery times. Estimated shipping information will be provided whenever available.

Delivery dates are estimates and are not guaranteed. Delays caused by shipping carriers, weather, holidays, high-volume periods, or other circumstances outside our control may occur.

Multiple Packages

If your order contains products from different suppliers or fulfillment locations, your items may arrive in separate packages and on different dates.

You may also receive more than one tracking number for the same order.

Shipping Destinations

We currently ship to eligible addresses within the United States.

Availability may vary depending on the product and supplier. If an item cannot be shipped to your location, you will be notified during checkout or contacted after your order is placed.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping address. Once an order has been processed or shipped, we may not be able to change the address.

We are not responsible for orders delivered incorrectly because of an inaccurate address provided by the customer.

Lost, Delayed, or Damaged Packages

If your tracking information shows that your package is significantly delayed, lost, or delivered but you have not received it, please contact us so we can help review the situation.

If your order arrives damaged, please contact us as soon as possible and provide photographs of the item and packaging when possible.