Refund policy

Return & Refund Policy

We offer a 14-day return policy for eligible items. You have 14 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, the item must be in the same condition in which you received it, unused or unworn, with tags if applicable, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us through the Contact page on our website. Returns must be approved before an item is sent back. Items returned without prior authorization may not be accepted.

If your return is approved, we will provide instructions on how and where to send your package.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right.

Photos of the product and packaging may be requested to help us evaluate the problem.

Personalized and Custom-Made Products

Personalized, custom-made, or made-to-order products cannot be returned or exchanged because they are created specifically for the customer.

This includes products customized with names, photographs, dates, messages, colors, designs, or other customer-requested details.

However, if a personalized item arrives damaged, defective, or different from the approved order, please contact us so we can review the issue and provide an appropriate solution.

Non-Returnable Items

Certain items cannot be returned, including:

Personalized or custom-made products
Gift cards
Items marked as final sale
Items that have been used, damaged after delivery, or altered by the customer

Please contact us before purchasing if you have questions about whether a specific product is eligible for return.

Exchanges

For eligible non-personalized products, the easiest way to receive a different item is to request a return. Once the return is approved, you may place a new order for the replacement item.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.